ELVORA — RETURNS & EXCHANGE POLICY
Effective Date: [19/09/2026]
We want you to be satisfied with your ELVORA purchase. If you receive an eligible item that you wish to return or exchange, please follow the procedure below.
1. Return & Exchange Period
A return or exchange request must be submitted within:
7 days of delivery
unless a different period is specifically stated on the relevant product page.
You should change this period if your actual business policy will be different.
2. Eligibility
To qualify for a return or exchange, the product must generally:
- Be unused and unworn
- Be in its original condition
- Have original tags attached, where applicable
- Include original packaging, where applicable
- Not be washed, altered, damaged, stained, or otherwise used
- Be accompanied by the relevant order information
Products that do not meet these conditions may be refused.
3. Items That May Not Be Eligible
For hygiene, safety, customization, or other legitimate reasons, certain products may not be eligible for return or exchange.
These may include:
- Customized or personalized products
- Items specifically identified as non-returnable
- Products damaged after delivery due to customer handling
- Used, worn, washed, altered, or stained products
- Certain clearance or final-sale items
- Products where hygiene considerations prevent resale
The applicable product page should be checked before purchase.
4. Wrong or Damaged Item
If you receive:
- A different product from what you ordered
- A wrong size or variation due to an ELVORA fulfilment error
- A damaged product
- A product with a significant manufacturing defect
please contact us promptly.
We may request clear photographs and order information before approving a return, replacement, or exchange.
5. Change of Mind
If you simply change your mind after purchasing an item, the item will only be eligible for return or exchange if it meets ELVORA’s applicable return conditions.
Any applicable return shipping or handling costs may be the customer’s responsibility.
6. Exchange
Where an exchange is approved, the replacement will be subject to product availability.
If the requested replacement is unavailable, ELVORA may offer another available resolution in accordance with the applicable refund policy.
7. Return Shipping
Where the return is due to an ELVORA error, such as an incorrect or defective product, ELVORA will determine the appropriate return-shipping arrangement.
For other eligible returns, the customer may be responsible for applicable return shipping charges.
8. How to Request a Return or Exchange
Contact ELVORA through our official customer-support channel and provide:
- Order number
- Customer name
- Product name
- Reason for return/exchange
- Photographs, where applicable
Please do not send a product back without first receiving return instructions from ELVORA.
9. Inspection
Returned products may be inspected before a return, exchange, replacement, or refund is approved.
Approval is subject to the product meeting the applicable conditions of this policy.
