ELVORA — PRIVACY POLICY
Effective Date: [19/09/2026]
ELVORA respects your privacy and is committed to handling customer information responsibly.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you use the ELVORA website or purchase our products.
1. Information We Collect
Depending on how you interact with ELVORA, we may collect information such as:
- Full name
- Email address
- Telephone/mobile number
- Billing address
- Shipping address
- Order details
- Payment-related information necessary to process an order
- Customer-service communications
- Website account information
- Information voluntarily submitted through forms
Payment card or financial information may be processed by third-party payment providers rather than stored directly by ELVORA, depending on the payment method used.
2. How We Use Your Information
We may use customer information to:
- Process and fulfil orders
- Arrange deliveries
- Process payments
- Communicate about orders
- Respond to customer enquiries
- Handle returns, exchanges, and refunds
- Maintain customer accounts
- Improve our website and services
- Detect and prevent fraudulent or unauthorized activity
- Send promotional communications where permitted and where you have provided the appropriate consent or preference
3. Order and Delivery Information
We may share relevant information with trusted service providers where necessary to complete your order.
For example, your name, telephone number, and delivery address may need to be provided to a courier or logistics provider.
We only intend to provide information reasonably necessary for the relevant service.
4. Payment Information
Online payments may be processed through third-party payment service providers.
ELVORA does not intend to collect or store complete payment-card credentials when those details are handled directly by the payment provider.
Customers should review the relevant payment provider’s privacy practices where applicable.
5. Cookies
ELVORA may use cookies and similar technologies to:
- Keep the website functioning
- Remember shopping-cart information
- Improve website performance
- Understand how visitors use the website
- Improve the customer experience
- Support relevant website features
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Third-Party Services
ELVORA may use third-party services such as:
- Payment providers
- Courier and delivery companies
- Website hosting providers
- Analytics services
- Marketing or communication services
- Website security services
These providers may process information necessary to provide their services.
7. Data Security
ELVORA takes reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
8. Marketing Communications
Where applicable, ELVORA may send information about new collections, offers, promotions, and other updates.
You may request to stop receiving marketing communications by using the unsubscribe option provided in promotional emails or by contacting us.
9. Children’s Privacy
ELVORA’s website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request unnecessary personal information from children.
10. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms, payment providers, or other external services.
ELVORA is not responsible for the privacy practices or content of third-party websites.
11. Changes to This Privacy Policy
ELVORA may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.
The updated version will be published on this page with the revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact ELVORA through the contact details provided on our Contact Us page.
